If you are experiencing problems with the CWC website, check the following list before contacting us:


You should be using the latest version of the browser to access the website. If you are using an older version browser which might not be supported anymore, you will need to upgrade it to gain the best experience.

Web Traffic

The DWR website may be experiencing a lot of traffic. Our recommendation: Just be patient and allow complete pages to download before you try clicking any of the links.

Your Internet Service Provider (ISP)

Your ISP may be experiencing a problem. Try to see if you encounter the same problem with another site (see Web Traffic above).

Your Modem

Your modem may be too slow to download our web pages, causing the page to timeout before it is completely loaded. You might want to think about upgrading it, since it is also probably causing you problems accessing the web in general.


Though our web pages aren't overly large, some do include graphical elements. It is possible your computer does not have enough memory, and you might want to consider additional memory.

PDF Files.

If posted PDF files are not in an accessible text based format, please request an accessible version via the Comments and Suggestion page.
If you still need assistance, contact us at